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Management
HRD And Soft Skills
All titles are available in DVD, VCD and VHS format
| Total
Quality Through Customer Service |
| No.
|
Title
|
Running
Time in Minutes |
Prices
in
$ / £ / € |
Prices
in INR | | 0816 | CUSTOMER
SERVICE: IT PAYS TO PLEASE [AIMS] |
55 |
$395 |
7,375 |
| |
|
|
|
| 0816 | CUSTOMER
SERVICE - STRATEGIES FOR SUCCESS [CRM]
Model for Quality customer
service. | 13 |
$475 |
5,700 |
| |
|
|
|
| 4218 | CUSTOMER
SERVICE CENTRAL [BBP]
| 18 |
$395 |
7,950 |
| |
|
|
|
| 4203 | CUSTOMER
SERVICE WITH A SPIRIT [AIMS]
| 25 |
$295 |
7,875 |
| |
|
|
|
| 4219 | CUSTOMER
TALKS BACK [Ross Shafer]
| 11 |
$395 |
5,950 |
| |
|
|
|
| 1472 | A
GIFT FROM MRS. TIMM [Dartnell]
Customer service precautions. |
17 |
$495 |
7,425 |
| |
|
|
|
| 1816 | IT’S
YOUR CHOICE [LEARN COM]
‘Pattern of Excellence’ for superior customer
service. | 31 |
$495 |
7,850 |
| |
|
|
|
| 2277 | MOMENTS
OF TRUTH [Coronet]
Commitment to Quality and service excellence. |
28 |
$595 |
7,140 |
| |
|
|
|
| 2711 | QUALITY
SERVICE: FRONTLINE COMMITMENT [Coronet]
Make Quality service your
competitive edge. | 23 |
$550 |
6,200 |
| |
|
|
|
| 2712 | QUALITY
SERVICE: THREE R’S FOR MANAGERS [Coronet]
Importance of creating
service strategy that is responsive, and reliable and recover from a negative
incident. | 29 |
$550 |
6,250 |
| |
|
|
|
| 2749 | REMEMBER
ME [CRM]
Customer satisfaction and internal customer service. |
10 |
$695 |
8,740 |
| |
|
|
|
| 2883 | SERVICE
CHALLENGE [Coronet]
Placing customer first in every phase
spells success. | 35 |
$550 |
6,270 |
| |
|
|
|
| 2885 |
SERVICE
LEADERS [Coronet]
Strategies and techniques to make service the competitive edge. |
28 |
$550 |
7,740 |
| |
|
|
|
| 3041 | SUCCESSFUL
SERVICE ENGINEER [KK]
Good after-sales service is best company
PR. | 25 |
£770 |
11,445 |
| |
|
|
|
| 3067 | TAKE
CARE [LEARN COM]
Emphasises effective Quality customer service
policies and sincere care of customers. |
29 |
$595 |
7,850 |
| |
|
|
|
| 3214 | TWELVE
STEPS TO SUPERIOR CUSTOMER SERVICE [BBP]
Quality customer service
is key to success. Change the way your employees treat customers once and for
all. | 22 |
$495 |
7,425 |
| |
|
|
|
| 3589 | WHO
ARE YOU BY THE WAY? [KK]
Quality customer service on phone |
16 |
£850 |
11,445 |
| |
|
|
|
| 3590 | WHO
KILLED THE CUSTOMER? [KK]
Why every customer, old or new, should
feel like gold dust. | 23 |
£850 |
11,445 |
| |
|
|
|
| 3372 |
WHO
KILLED THE SALE? [KK]
Effects
of poor customer care. |
24 |
£850 |
11,445 |
| |
|
|
|
| 3412 | WISHING
WON’T MAKE IT SO [BBP]
Quality customer service. |
29 |
$570 |
8,550 |
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Nariman Point
Mumbai - 400 021
( India )
Phone
: + 91 22 2202 1873 / 2202 0793
Fax : + 91 22 2204 0860
email : neifvdo@bom3.vsnl.net.in
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