| No.
|
Title
|
Running
Time in Minutes |
Prices
in
$ / £ / € |
Prices
in INR |
| 0322 | AVOIDING
THE SECOND MISTAKE [BBP] Importance of handling complaints with lightening
quick speed. | 26 |
$495 |
7,425 |
| |
|
|
|
| 4511 | BUILDING
CUSTOMER RELATIONS [KK]
(2 Videos) |
52 |
£395 |
11,445 |
| |
|
|
|
| 5866 | BUT
I DON’T HAVE CUSTOMERS: INTERNAL CUSTOMER SERVICE [LEARN COM] |
21 |
$695 |
10,750 |
| |
|
|
|
| 4261 | CALL
OF THE MUMMY [CRM] |
21 |
$695 |
7,990 |
| |
|
|
|
| 0708 | CONNECTING
WITH THE CUSTOMER [KK] Genuine customer care by phone. |
29 |
£770 |
11,445 |
| |
|
|
|
| 4186 | CREATING
CUSTOMER VALUE: THE ESSENTIALS OF MARKETING [Wharton] |
47 |
$495 |
14,450 |
| |
|
|
|
| 4202 | CUSTOMER
FOCUSSED OPERATIONS [VM] |
54 |
€475 |
12,960 |
| |
|
|
|
| 4204 | CUSTOMER:
SATISFIED, LOYAL AND... PROFITABLE [Insead] |
65 |
€575 |
12,960 |
| |
|
|
|
| 0815 | CUSTOMER
SERVICE: IT PAYS TO PLEASE [AIMS]
Components of good customer
service and skills to achieve it |
19 |
$395 |
7,375 |
| |
|
|
|
| 0816 | CUSTOMER
SERVICE: STRATEGIES FOR SUCCESS [CRM]
Model for customer service. |
13 |
$475 |
5,700 |
| |
|
|
|
| 4218 | CUSTOMER
SERVICE CENTRAL
[BBP] | 18 |
$395 |
7,950 |
| |
|
|
|
| 4219 | CUSTOMER
TALKS BACK [Ross Shafer]
| 11 |
$395 |
5,950 |
| |
|
|
|
| 4320 | DO
YOU HAVE ANY OBJECTIONS? [Dartnell] Lessons from the selling zone. |
26 |
$495 |
6,850 |
| |
|
|
|
| 4359 | ENCOURAGING
COMPLAINTS [Hebdon]
(2 Videos) |
46 |
£450 |
7,950 |
| |
|
|
|
| 1269 | EXPLOSIVE
SITUATIONS: DEFUSING THE ANGRY CUSTOMER [BBP]
How to handle irate
customers without losing valuable business. |
23 |
$495 |
7,425 |
| |
|
|
|
| 4475 | FIVE
STAR TEAMWORK
(Stephanie R. Glidden/Steven Katten) [Workplace Publishing]
| 18 |
$725 |
9,950 |
| |
|
|
|
| 4511 | FOCUS
ON THE CUSTOMER [KK] (2 Videos) |
53 |
£395 |
11,445 |
| |
|
|
|
| 4584 | GENERAL
HOSPITAL: KEEPING YOUR PATIENTS SATISFIED [CRM] |
22 |
$595 |
7,790 |
| |
|
|
|
| 1472 | A
GIFT FROM MRS. TIMM [Dartnell]
Customer service precautions. |
17 |
$495 |
7,425 |
| |
|
|
|
| 1528 | HANDLING
CUSTOMER COMPLAINTS [KK]
Solve problems - Keep customers. |
24 |
£750 |
11,455 |
| |
|
|
|
| 4627 | HANDLING
CUSTOMER COMPLAINTS: PARTS 1 & 2 [NEIF] |
39 |
------ |
4,500 |
| |
|
|
|
| 3571 | HAPPY
ACCIDENT [PLB]
Effective, thoughtful, considerate, straight forward
and helpful approach to customers. |
22 |
£895 |
11,445 |
| |
|
|
|
| 4639 | HEAT
UP YOUR COLD CALLS: HOT BUTTON PROSPECTING [BBP] |
16 |
$495 |
7,950 |
| |
|
|
|
| 4673 | HOW
TO CLOSE THE SALE [KK] |
28 |
£770 |
11,445 |
| |
|
|
|
| 1658 | HOW
TO TAKE THE BUTT OUT OF A SALES REBUTTAL [Dartnell]
Welcome sales
rebuttals - a step to close the sale. |
30 |
$525 |
3,950 |
| |
|
|
|
| 4649 | HOW
TO WIN CUSTOMERS AND KEEP THEM FOR LIFE (Micheal Le Boeuf) [BBP] |
27 |
$570 |
8,950 |
| |
|
|
|
| 4746 | INTERNAL
CUSTOMER [BBP] |
28 |
$395 |
7,425 |
| |
|
|
|
| 4758 | INVISIBLE
MAN MEETS THE MUMMY
[CRM] | 19 |
$845 |
9,950 |
| |
|
|
|
| 4757 | IT’S
A DOGS WORLD [CRM]
| 21 |
$845 |
7,290 |
| |
|
|
|
| 1816 | IT’S
YOUR CHOICE [LEARN COM]
‘Pattern of Excellence’ for customer service. |
31 |
$495 |
8,950 |
| |
|
|
|
| 4807 | KEEP
CLIMBING [Dartnell] |
25 |
$565 |
8,475 |
| |
|
|
|
| 4855 | LAST
CALL [Ross Shafer]
TQM through customer service. |
24 |
$495 |
7,950 |
| |
|
|
|
| 4892 | MANAGING
CREATIVITY [VM] |
71 |
€275 |
13,860 |
| |
|
|
|
| 4906 | MANY
HAPPY RETURNS [Ross Shafer] |
18 |
$595 |
7,950 |
| |
|
|
|
| 4908 | MARKETING
PLANNING [Wharton] |
61 |
€475 |
12,960 |
| |
|
|
|
| 2435 | ONE
SMALL STEP [BBP]
Value of courtesy and co-operation. |
30 |
$525 |
8,850 |
| |
|
|
|
| 5223 | THE
POWER CLOSE: KEYS TO SUCCESS [Dartnell] |
16 |
$520 |
6,850 |
| |
|
|
|
| 5241 | PRICING
FOR PROFIT [Wharton] |
64 |
€475 |
12,960 |
| |
|
|
|
| 5264 | PURCHASING
MANAGEMENT OR REVERSE MARKETING [VM] |
63 |
€275 |
12,960 |
| |
|
|
|
| 2749 | REMEMBER
ME [CRM]
Courtesy, competence and co-operation are keys to customer
satisfaction. | 10 |
$695 |
8,740 |
| |
|
|
|
| 5420 | SALES
MANAGEMENT [Insead] |
59 |
€275 |
12,960 |
| |
|
|
|
| 2883 | SERVICE
CHALLENGE [Coronet]
Responsive service provides crucial competitive
edge. | 35 |
$550 |
6,270 |
| |
|
|
|
| 2885 | SERVICE
LEADERS [Coronet]
Strategies and techniques to give service a
competitive edge. | 28 |
$550 |
7,740 |
| |
|
|
|
| 2886 | SERVICE
MANAGEMENT [Coronet]
Karl Albrecht’s secret formula to achieve
phenomenal turn around. | 27 |
$595 |
7,440 |
| |
|
|
|
| 5435 | SERVICE
STRATEGY: THE COMPETITIVE EDGE [BBP]
| 29 |
$395 |
7,950 |
| |
|
|
|
| 5524 | SEVEN
STEPS TO SUPERIOR GUEST SERVICES: YOU CAN MAKE THE DIFFERENCE
[BBP] | 16 |
$395 |
7,950 |
| |
|
|
|
| 6447 | SO
HELP ME
(EMPLOYEE
VERSION) [Video Vision] |
16 |
$695 |
8,950 |
| |
|
|
|
| 6448 | SO
HELP ME
(SUPERVISOR
VERSION) [Video Vision] |
17 |
$695 |
8,950 |
| |
|
|
|
| 5495 | STRATEGIC
MARKETING [VM] |
56 |
€175 |
8,750 |
| |
|
|
|
| 3041 | SUCCESSFUL
SERVICE ENGINEER [KK]
Good and thoughtful after-sales service. |
25 |
£770 |
11,445 |
| |
|
|
|
| 4807 | SUPERCHARGED
SELLING: THE POWER TO BE THE BEST [Dartnell] |
43 |
$199 |
6,850 |
| |
|
|
|
| 3067 | TAKE
CARE [LEARN COM]
Customer relations and service. |
29 |
$595 |
8,850 |
| |
|
|
|
| 5689 | TURNABOUT
[Dartnell] | 16 |
$495 |
7,425 |
| |
|
|
|
| 3214 | TWELVE
STEPS TO SUPERIOR CUSTOMER SERVICE [BBP]
Change the way your employees
treat customers - once and for all. |
22 |
$495 |
7,425 |
| |
|
|
|
| 3231 | TWO
GUYS NAMED MIKE [Dartnell]
Skills for field service reps. |
25 |
$520 |
7,800 |
| |
|
|
|
| 3590 | WHO
KILLED THE CUSTOMER [KK] |
23 |
£850 |
11,445 |
| |
|
|
|
| 3372 | WHO
KILLED THE SALE? [KK]
Both old and new customers should feel like
gold dust. | 24 |
£850 |
11,445 |
| |
|
|
|
| 5776 | WINNING
TOGETHER WITH SERVICES: FOR THE SUPERIOR SATISFACTION OF CUSTOMERS, EMPLOYEES
AND SHAREHOLDERS [Insead]
| 70 |
€575 |
14,450 |
| |
|
|
|
| 5777 | WINNING
TOGETHER WITH SERVICES: LEADING YOUR TEAM TO MARKET SUCCESS [Insead] |
71 |
€575 |
14,450 |
| |
|
|
|
| 3412 | WISHING
WON’T MAKE IT SO [BBP]
Give more than ‘lip service’ to ‘customer
service’. | 29 |
$570 |
8,550 |
| |
|
|
|
|
MAKING
THE MAJOR SALE [NEIF] A set of 4 videos |
9,950 |
| 4976 |
A) TECHNIQUES FOR FRONTLINE SELLING SUCCESS |
31 |
------ |
2,750 |
| 4977 |
B) GETTING STARTED |
29 |
------ |
2,750 |
| 4978 |
C) TECHNIQUES FOR THE SUCCESSFUL SALES PRESENTATIONS |
27 |
------ |
2,750 |
| 4979 |
D) WINNING THE ORDER |
32 |
------ |
2,750 |
| |
|
|
|
| 4871 | MANAGING
CUSTOMER SERVICE [NEIF] A set of 3 videos |
6,950 |
| A)
IMPORTANCE
OF CUSTOMER SERVICE | 23 |
------ |
2,950 |
| B)
CHARACTERISTICS OF CUSTOMER FOCUSED COMPANIES |
25 |
------ |
2,950 |
| C)
REACHING FOR CUSTOMER SERVICE EXCELLENCE |
29 |
------ |
2,950 |
| |
|
|
|
| 5224 | POWER
TO THE CUSTOMER [KK] A set of 3 videos |
£825 |
11,445 |
|
A) EMPOWERMENT PROCESS |
16 |
|
|
| B)
WORKING AS A TEAM |
14 |
|
|
|
C) CONTINUOUS IMPROVEMENT |
13 |
|
|
| |
|
|
|
| xxxx
| PROFIT
FROM CUSTOMER CARE [Richard Denny] A set of 3 videos |
16,000 |
|
A) MANAGING CUSTOMER CARE |
33 |
£150
| 6,500 |
|
B) DELIVERING CUSTOMER CARE - PART 1 |
58 |
£150
| 6,500 |
| C)
DELIVERING CUSTOMER CARE - PART 2 |
35 |
£150
| 6,500 |
| |
|
|
|
| ‘MAKING
THE DIFFERENCE’ Series
[KK] |
| 4875 | WHO
SCORED THE GOAL?
Making customers feel special. |
11 |
£295 |
4,950 |
| |
|
|
|
| 4876 | A
PROBLEM OWNED IS A PROBLEM SOLVED |
08 |
£295 |
4,950 |
| |
|
|
|
| 4877 | I’M
A CUSTOMER... SELL ME SOMETHING |
07 |
£295 |
4,950 |
| |
|
|
|
| 4878 | NAPKINS
TO YOUR RIGHT
Continuous
improvement. | 09 |
£295 |
4,950 |
| |
|
|
|
| 4879 | NEXT
PLANE TO SCHENECTADY
Satisfying customer needs. |
08 |
£295 |
4,950 |
| |
|
|
|
| 4880 | READ
MY LIPS... WATCH MY BODY... LOOK ME IN THE EYE |
09 |
£295 |
4,950 |
| |
|
|
|
| 4881 | SO
WHY DOESN’T MANAGEMENT TELL US WHAT TO DO? |
09 |
£295 |
4,950 |
| |
|
|
|
| 4882 |
WHAT’S
TEAMWORK GOT TO DO WITH WIDGET?
All
team members are important. |
10 |
£295 |
4,950 |
